Customer reviews can make or break your business.
- 85% of consumers trust online reviews as much as personal recommendations.
- Positive reviews make 73% of consumers trust a local business more.
- Consumers read an average of 7 reviews before trusting a business.
If you are the proprietor, operator, or manager of a business, it's possible you have received negative reviews from a displeased customer – at least occasionally. Even businesses that are renowned for their customer care and dedication to excellence will miss the mark now and again.
For a large, successful company, a negative review is merely one out of hundreds of positive testimonials. Something this isolated might seem inconsequential, even tempting the owner to dismiss it as an anomaly. However, the impact of even a single negative review can often be significant for a brand. Once you have been reviewed negatively online, whether the review was fair and accurate or a complete hit job, you may feel helpless to restore your business’s excellent name.
The good news is, by choosing online review management services, your average ratings will steadily improve across review sites.
The BIG Reason Your Customers Won't Leave You a Review...You don't ask!
68% of consumers would leave a review for a business when asked.*
We offer an easy way for your company to Acquire, Monitor and Boost Customer Reviews
We provide services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.
We employ cutting-edge systems to monitor your online reputation. You’ll be alerted immediately when your business is reviewed (whether positively or negatively) so you can feel confident that you have your finger on the pulse of your company’s online reputation.
Acquire More Authentic Customer Reviews
Automate: Automate multi-channel review acquisition campaigns via email message and / or text messages.
Optimize: Optimize your review portfolio by earning positive reviews distributed across Google, Facebook, Yelp and just about any other industry-specific review sites that matter to you.
Protect: Protect your reputation with a system that proactively segments your happy customers and catches your unhappy customers to recover a negative brand experience.
Automatically Generate New Reviews
Stream your Greatest Reviews To Your Website
Stream your best reviews on multiple pages on your website with an easily configurable plugin (compatible with WordPress). See it in action right here on our website - just click on the Read Our Reviews to on the right side of a desktop display or on the footer of the mobile display.
Share positive reviews automatically on Facebook and Twitter.